Talk to PouchGroup
Questions about an order, a flavour, a strength or delivery? Email us at support@pouchgroup.com and we’ll get back to you as soon as we can.
- support@pouchgroup.com
- Ships within Australia
- Replies as soon as we can
- 18+ only
Pick the fastest route
Most questions are answered on our FAQ page — shipping times, strengths, payment and returns.
Email our support team
Order updates, product questions, strength advice or anything else — one inbox, handled by real people.
support@pouchgroup.com
Write to usOrder and delivery
Orders paid before 6:00pm Sydney time are dispatched on the next business day; orders paid after 6:00pm are dispatched within 2 business days. We do not dispatch on weekends or public holidays. Standard delivery takes 3–7 business days, express 1–3 business days, both counted from dispatch.
Free standard shipping on orders over A$150; A$20 flat rate under A$150; express A$35.
Delivery FAQDamaged, faulty or wrong item
Email us with your order number and a photo of what arrived. We’ll replace it or refund it. Nothing in this policy limits your rights under the Australian Consumer Law.
Report an issueBefore you email
Have your order number and the email address you used at checkout ready. It lets us find your order and answer in one reply instead of three.
We don’t take change-of-mind returns; opened cans can’t be resold.
Use the form below
Your message goes straight to support@pouchgroup.com. Include your order number if your question is about an existing order.