Privacy Policy

EGP HOLDINGS LIMITED (“PouchGroup”, “we”, “us”) respects your privacy and handles personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What we collect

Name, email address, phone number, delivery and billing address, order history, correspondence with us, and technical information such as IP address, device and browser type, and pages viewed.

How we use it

To process and deliver orders, provide customer support, prevent fraud, meet legal obligations, and — only if you opt in — send marketing emails. You can unsubscribe at any time.

Who we share it with

Our payment provider to process payments, delivery carriers to deliver orders, and service providers that host the site, send email or provide analytics. We do not sell personal information.

Cookies

We use cookies and similar technologies to keep your cart working, remember your age verification and understand how the site is used. You can block cookies in your browser, though parts of the store may stop working.

Storage and security

We keep personal information only as long as needed for the purposes above or as required by law, and take reasonable steps to protect it.

Access and correction

You can ask to access or correct the personal information we hold about you by emailing support@pouchgroup.com. You can also complain to the Office of the Australian Information Commissioner (oaic.gov.au).